The Booking Process
At checkout, you'll enter contact information and the address of your event. You'll also be able to provide any special instructions to our delivery personnel. Then, you'll submit payment - including a $50.00 security deposit. We only accept electronic payments - by credit or debit card - and all payments are processed by Stripe.
After booking, you'll receive a confirmation and a copy of your invoice showing the rentals you reserved. You'll also receive a request to electronically sign our Rental Agreement, which must be completed prior to your rental period.
Changing Your Booking
Your rental is final as soon as your rental agreement is signed with us. But, you can contact us by phone or email to request to change or cancel your booking. We always put our customers first and do everything we can to accommodate your requests.
Although, your request will be subject to our security deposit policy. If you cancel more than 24-hours before your rental period, your entire payment will be refunded - including your security deposit. But, if you request to cancel less than 24-hours before your rental period, your security deposit will be forfeited. The rest of your payment will be refunded.
In case of poor weather on the day of your event, you may request a cancellation up to 12-hours before your rental period to avoid forfeiture of your security deposit.
Security Deposit Policy
Your security deposit may be forfeited if any rentals are not returned or are returned damaged or destroyed. This includes any accessories provided with the rentals, as well as the tables and tablecloths. The forfeiture of your security deposit does not prevent us from holding you responsible for additional costs associated with damaged, destroyed, lost, or stolen rentals.
Your security deposit may also be forfeited if you request a cancellation less than 24-hours before your rental period. Except, in case of poor weather on the day of your event, you may request to cancel up to 12-hours before your rental period.
Rental Details
We offer free delivery in the Nashville area after meeting our order minimum. We reserve the right to charge a delivery fee for any deliveries outside of our service area. Our team will arrive within 15-minutes of your rental period and set up your rentals as instructed. You can provide these instructions at checkout.
For every table rental, you have the option to add a premium white table linen for an additional cost. Please let us know if you'd like to add linens to your order.
Finally, our team will return to pick up your rentals within 15-minutes after your rental period. For same day pick-ups on tables and chairs orders, we do reserve the right to charge a same day pick-up fee.
Rental Agreement
This agreement lays out the terms surrounding your rental relationship with Nashville Party Rentals and explains your responsibility for safe-guarding our games and over-seeing their use while they are in your possession.
We must have a signed copy of a Rental Agreement returned to us prior to the beginning of your rental period.
Other Questions For Us?
If you have any questions that weren't answered above, please send us a message. We'll get back to you as soon as we can. Thank you!
Ready To Start Booking?
Set your date, choose your time frame, and add your games. It's that easy!